Legal

Refund Policy

Last updated: August 18, 2026

Software purchases

If PlanTo3D does not operate as materially described and our support team cannot resolve the issue, you may request a refund within 30 days of the original purchase unless a different mandatory consumer right applies.

Cloud service packs

Unused cloud service packs may be eligible for a refund within 14 days of purchase. Amounts already consumed to complete cloud analysis are generally non-refundable. Verified failed requests caused by our service may be restored to the account.

How to request a refund

Email contact@planto3d.cloud with the purchase email, Paddle transaction or order reference, and a brief explanation. Approved refunds are returned through the original payment method. Paddle processes cloud-pack payments and applicable refunds as merchant of record.

Abuse and exceptions

Refunds may be declined where there is evidence of fraud, license abuse, redistribution, excessive consumption, or violation of the Terms of Use. Nothing in this policy limits rights that cannot be excluded under applicable law.